Refund Policy

Eligibility for Refunds

How to Request a Refund

Processing Time and Conditions

Among Us strives to provide a satisfying experience for all players, but we understand that sometimes refunds may be necessary. Refunds are considered under specific circumstances such as accidental purchases, technical issues that prevent you from accessing or playing the game, or other valid concerns. To ensure a fair process for everyone, it is important to understand the criteria for refund eligibility and the steps involved in submitting a request.

• Refund requests must typically be made within 14 days of the original purchase date. It is essential to provide proof of purchase or transaction details when submitting your request to help us verify the eligibility and validity of the refund claim.
• Refunds are usually not granted for reasons such as dissatisfaction with the gameplay, change of mind, or failure to meet player expectations unless there is a significant technical problem that affects your ability to play the game.
• Since Among Us is distributed through third-party platforms like Google Play and the App Store, refunds are often handled directly by these services. Players should contact the respective platform’s support team to initiate the refund process and follow their guidelines for a timely resolution.
• In cases where the game content has been accessed or consumed, refund eligibility may be limited or denied, as digital products often have restrictions on returns due to their intangible nature.
• We recommend reviewing the refund policies of your purchase platform before buying to understand their specific rules and timelines, ensuring you are fully informed about your rights and options.

After submitting a refund request, our team will review the information provided and may ask for additional details to assess the situation thoroughly. Once approved, the refund will be processed according to the payment provider’s timelines, which can vary depending on the method of payment and platform policies. Please be aware that refunds may take several days to appear on your account or credit card statement.

Our customer support is available to assist you throughout the refund process, answering any questions or concerns you may have and guiding you on how to proceed. We are committed to resolving issues fairly and promptly, ensuring that players feel supported and valued even if a refund is necessary. Always make purchase decisions carefully, and if you encounter technical difficulties, reach out to support immediately to explore possible solutions before requesting a refund.